It is EBUs objective to provide objective and fair exams. We have a mechanism in place to allow candidates to appeal results, submit a complaint or claim exceptional circumstances.

1. Introduction
The Appeals Regulation applies to the European Board Examinations in Urology (Written and Oral Examinations).
In countries where the European Board Examinations in Urology are part of the national exams, additional rules may apply. In that case inquiries are to be directed towards the responsible national authorities.

2. Definition
An Appeal is a request for a review of a decision about a candidate’s performance in an exam.

The principles of the Appeals Regulation are to determine:
  1. What happened?
  2. What should have happened?
  3. If any gap between 1) and 2) is sufficiently wide due to procedural irregularities.
  4. If the candidate suffered an injustice as a result of procedural irregularities (i.e. if the pass/fail result would have been different).

3. Grounds for Appeal
Procedural defects or irregularities in the conduct of the examination which could have adversely affected a candidate’s performance or the outcome of the examination such as:
  • Administrative errors;
  • Technical failures
  • Examiners bias (Oral Examination).

An appeal against marks awarded cannot be accepted just because a candidate is unhappy, disappointed or disagrees with the mark awarded. Candidates should note that all decisions relating to academic judgement are final and that an appeal cannot lead to a fail result being changed to a pass result.

4. Submitting an Appeal
The candidate sends the Application form within 10 working days from the delivery of the examination by email.
The EBU Office will confirm receipt of the claim within 5 working days.

5. Procedure
An Appeal will be considered on the basis of document evidence only. There are two possible stages to the appeals procedure:
Stage 1: EBU Office review.
Stage 2: Full Appeals Panel Hearing.


Stage 1: EBU Office Review
This will be the initial stage of an Appeal and conducted by the EBU Office. Evidence may be sought from professionals involved (Chairman Examination Committee/Officers) in response to the Appeal.
The EBU Office Review will be initiated within 5 working and completed within maximum 60 working days of receipt of the appeal.

Possible outcomes of the EBU Office Review:
1. Rejected: Based on the principles the gap between 1) and 2) has not been demonstrated.
2. Upheld: Based on the principles the gap between 1) and 2) has been adequately demonstrated.
3. Referred to the Appeals Panel: Based on the principles there is insufficient evidence that the candidate may have suffered an injustice. The candidate will be invited to attend the Appeals Panel Hearing.

Stage 2: Appeals Panel Hearing
An Appeals Panel Hearing shall be convened at the occasion of the next EBU Board Meeting. EBU Board Meetings are held twice a year.

The Appeals Panel will consist of three members:
1. EBU Secretary (Chairman)
2. Chairman EBU Examination Committee (Member)
3. Vice Chairman EBU Examination Committee (Member)

The candidate will be informed of the date and place of the Appeal Panel Hearing as soon as possible and not less than 15 working days before the date of the meeting.
Arrangements for travel and lodging including related costs are payable by the candidate.

The candidate is entitled to attend the Appeals Panel Hearing and to present written or oral evidence to substantiate the Appeal.

The EBU Office will inform the candidate in writing (by email) of the outcome of the Appeals Panel Hearing within 10 working days of the meeting. The outcome is final.

6. Possible Outcomes
6.1. Upheld: Based on the principles the gap between 1) and 2) has been adequately demonstrated.
6.2. Rejected: Based on the principles the gap between 1) and 2) has not been demonstrated.
In case the Appeal is upheld the candidate’s examination result will be declared null and void. The examination fee will be fully refunded.
1. Introduction
The Exceptional Circumstances Regulation applies to the European Board Examinations in Urology (Written and Oral Exam).

2. Definition
Exceptional circumstances are defined as serious and extraordinary circumstances outside the candidate’s control, normally unforeseeable and unpreventable which affect the candidate’s ability to attend an examination. In general, exceptional circumstances will be of a medical or personal nature affecting the candidate and must be corroborated by independent evidence.
Some examples of circumstances that might be upheld as exceptional are given below, together with examples of documentation to support a submission.

 Circumstance    Supporting documentation
     
Illness which prevented candidate from attending an examination   Letter/certificate from a health professional            
     
Unforeseen major travel disruption which caused a candidate to miss an examination.  

Letter/documents from transport company             

     
Legal matters   Letter/documents from court/solicitor
     
Bereavement   Death certificate or letter from health professional


3. Claiming Exceptional Circumstances The candidate sends the Application Form before the examination, or latest 5 days after its delivery by email.
The EBU Office will confirm receipt of the application form within 5 working days.

4. Procedure
The EBU Office will assess the request for Exceptional Circumstances. The candidate will be informed about the outcome of the assessment within 30 working days from the date of submission.

5. Possible Outcomes
5.1. Upheld: The request for Exceptional Circumstances is found justified.
50% of the examination fee will be refunded.
5.2. Rejected: The request for Exceptional Circumstances is not considered valid and/or adequately substantiated.
1. Introduction
The Complaints Regulation applies to the European Board Examinations in Urology (Written and Oral Examinations).

2. Definition
A Complaint is defined as an expression of a specific concern about the provision or quality of the EBU or an affiliate partner, including issues such as staff conduct.

3. Filing a Complaint
The candidate sends the Application Form within 10 working days from the delivery of the examination by email.
The EBU Office will confirm receipt of the Complaint Application Form within 5 working days.

4. Procedure
The EBU Office will assess the Complaint. The candidate will be informed about the outcome of the assessment within 30 working days from the date of submission.

5. Possible Outcomes
5.1. Upheld: The Complaint is found to be justified. The full examination fee will be refunded.
5.2. Rejected: The Complaint is not considered valid and substantiated.